This role is centered on delivering a positive and supportive experience for team members. This position involves handling a high volume of inquiries, providing prompt assistance, and utilizing strong communication, organizational, and customer service skills to support internal operations.

Key Responsibilities:

Associate Support: Respond to questions, resolve concerns, and contribute to a positive work environment.

High-Volume Interaction: Efficiently manage a large number of inquiries and requests.

Effective Communication: Clearly and professionally communicate with associates and cross-functional teams.

Customer Service Orientation: Ensure internal clients receive timely and courteous support.

Problem Resolution: Address and resolve routine issues; escalate complex matters when necessary.

Cross-Functional Collaboration: Partner with various departments to support organizational goals.

Process Enhancement: Identify and contribute to improvements that streamline workflows and enhance the associate experience.

Key Skills and Qualities:

Excellent verbal and written communication

Strong organizational and time management abilities

High attention to detail and accuracy

Effective problem-solving and critical thinking

Commitment to associate satisfaction and support

Positive, proactive, and solution-oriented mindset

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Evelyn Johnson